Last updated: 13-02-2025

Welcome to Vannova! We value your privacy and ensure that your personal data is processed in a secure and responsible manner. In this privacy statement, we explain what data we collect, how we use it and what rights you have.

1. What data do we collect?
We may collect the following personal data:

• Name and contact details (such as e-mail address, phone number, address);

• User data (such as IP address, browser data and website behaviour);

• Payment details (if applicable);

• Other data you actively provide, e.g. when contacting us via e-mail or a contact form.

2. Why do we collect this data?
We use your data for the following purposes:

• Delivering and improving our services;

• Processing orders and payments;

• Customer service and communication;

• Marketing purposes, such as newsletters (only with your consent);

• To analyse and improve our website and services.

3. How will your data be protected?
We take appropriate technical and organisational measures to protect your data from loss, misuse and unauthorised access.

4. Do we share your data with third parties?
We share your personal data with third parties only when necessary for our services, such as:

• Payment service providers for processing payments;

• Suppliers and logistics partners for product delivery;

• IT service providers for hosting and maintenance of our website. Your data will not be sold to third parties.

5. How long do we keep your data?
We will not keep your data for longer than necessary for the purposes for which it was collected or as long as required by law.

6. Your rights
You have the right to:

• Review, correct or delete your personal data;

• Object to the use of your data for marketing purposes;

• Having your data transferred to another party;

• File a complaint with the Personal Data Authority if you believe we are processing your data incorrectly.

7. Cookies and tracking technologies
Our website uses cookies and similar technologies to improve the user experience. You can manage your cookie preferences via your browser settings.

8. Contact details
For questions or requests regarding this privacy statement, please contact us.

We reserve the right to change this privacy statement. We encourage you to check this statement regularly for updates.